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Showing items 1 - 2 of 2

1Australia 1complaint management 1complaints 1complaints (Administrative procedure) 1consumer complaints - Government policy 1customer experience 1dispute resolution (Law) 1rate of return 1return on investment 1systematic literature review

1McGeoch, David

Date

12021 12023

Facets

1Australia 1complaint management 1complaints 1complaints (Administrative procedure) 1consumer complaints - Government policy 1customer experience 1dispute resolution (Law) 1rate of return 1return on investment 1systematic literature review

1McGeoch, David

Date

12021 12023

Title
Creator
Date

Return on Investment of Complaint Management: A Review and Research Agenda

- Carlson, Jamie, Sourdin, Tania, Armstrong, Christine, Watts, Martin, Carlyle, Tanya

Creator: Carlson, Jamie , Sourdin, Tania , Armstrong, Christine , Watts, Martin , Carlyle, Tanya
Resource Type: journal article
Date: 2023

Measuring Effective Complaint Handling by Government

- Sourdin, Tania, Carlson, Jamie, Watts, Martin, Armstrong, Christine, Carlyle, Tanya, McGeoch, David

Creator: Sourdin, Tania , Carlson, Jamie , Watts, Martin , Armstrong, Christine , Carlyle, Tanya , McGeoch, David
Resource Type: journal article
Date: 2021

1

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English (Australia)
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